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How to Bypass the IRS's Telephone Maze if You are Calling  1-800-829-1040

If you are calling 1-800-829-1040, the best time to call is either 8 A.M. or late in the day, especially on

Fridays. The line is staffed from 7 A.M. - 7 P.M. local time Monday-Friday.

When calling:

1. After selecting your language, DO NOT choose Option 1 "Refund", or you will be sent to an automated phone line. Choose Option 2 for "Personal Income Tax".
2. Then Press 1 for "Form, Tax History, or Payment".
3. Then Press 3 "For all other questions."
4. Then Press 2 "For all other questions."
5. When asked to enter your SSN or EIN to access your account information, don’t enter anything. After it asks a second time just wait, and you will get another menu.
6. Then Press 2 for Personal or Individual tax questions.

You will then be transferred you to an agent.