How to Bypass the IRS's Telephone Maze if You are Calling 1-800-8291040

If you are calling 1-800-829-1040 the best time to call is either 8 AM or late in the day, especially on

Friday. The line is staffed from hours 7 AM - 7 PM local time Monday-Friday. When calling:

1. After selecting your language, DO NOT choose Option 1 "Refund", or you will be sent to an automated phone line. Choose Option 2 for "Personal Income Tax".

2. Then Press 1 for "Form, Tax History, or Payment".

3. Then Press 3 "For all other questions."

4. Then Press 2 "For all other questions."

5. When asked to enter your SSN or EIN to access your account information, don’t enter anything. After it asks a second time just wait, and you will get another menu.

6. Then Press 2 for Personal or Individual tax questions.

You will then be transferred you to an agent.

We Keep You Up to Date

Good Afternoon, The president is expected to sign a bill this week which will provide relief for the continued impact of COVID-19. The American Rescue Plan Act of 2021 extends unemployment benefits, provides funding for state and local governments, supports vaccine rollouts, expands the child tax credit, makes a portion of unemployment compensation nontaxable for certain filers, and gives many Americans an additional Economic Impact Payment. There are a couple of items in the bill that will affect 2020 tax returns, including the tax waiver for unemployment compensation up to $10,200 for many taxpayers and elimination of repayment of the Advance Premium Tax Credit. We realize you may have a lot of questions regarding the execution of the provisions and we want to assure you that we are working closely with the IRS and state taxing authorities as they update their forms, instructions and systems to accommodate the changes. As we learn more, we will keep you informed on related updates. Best Regards, Technical Support

IRS to Handle Unemployment Returns, You should not Amend Returns filed with unemployment benefits prior to the $10,200 exclusion should not be amended. The IRS has indicated it will refigure taxes on these returns and adjust the taxpayer's account accordingly. The IRS will then send any refund amount directly to the taxpayer. The IRS has not yet communicated a timeline for making adjustments and sending refunds. Look for an official news release in the coming days: https://www.irs.gov/newsroom If you file state returns in states that conform to the federal unemployment exclusion, you may still need to file amended state returns.

I will be on standby for all new changes.

Recovery Rebate Credit

What happens if you did not receive any part of a stimulus?

Eligible individuals can claim the Recovery Rebate Credit on their 2020 Form 1040 or 1040-SR. These forms can also be used by people who are not normally required to file tax returns but are eligible for the credit.