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How to Bypass the IRS's Telephone Maze if You are Calling  1-800-829-1040


If you are calling 1-800-829-1040, the best time to call is either 8 A.M. or late in the day, especially on

Fridays. The line is staffed from 7 A.M. - 7 P.M. local time Monday-Friday.


When calling:

  1. After selecting your language, DO NOT choose Option 1 "Refund", or you will be sent to an automated phone line. Choose Option 2 for "Personal Income Tax".
  2. Then Press 1 for "Form, Tax History, or Payment".
  3. Then Press 3 "For all other questions."
  4. Then Press 2 "For all other questions."
  5. When asked to enter your SSN or EIN to access your account information, don’t enter anything. After it asks a second time just wait, and you will get another menu.
  6. Then Press 2 for Personal or Individual tax questions.


You will then be transferred you to an agent.




Along with our other great services, we also offer FREE tax preparation for clients who qualify for form 1040EZ, such as students with no dependants. Some customers that qualify for form 1040EZ may be subject to a small fee.


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