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How to Bypass the IRS's Telephone Maze if You are Calling 1-800-8291040

If you are calling 1-800-829-1040 the best time to call is either 8 AM or late in the day, especially on

Friday. The line is staffed from hours 7 AM - 7 PM local time Monday-Friday. When calling:

1. After selecting your language, DO NOT choose Option 1 "Refund", or you will be sent to an automated phone line. Choose Option 2 for "Personal Income Tax".

2. Then Press 1 for "Form, Tax History, or Payment".

3. Then Press 3 "For all other questions."

4. Then Press 2 "For all other questions."

5. When asked to enter your SSN or EIN to access your account information, don’t enter anything. After it asks a second time just wait, and you will get another menu.

6. Then Press 2 for Personal or Individual tax questions.

You will then be transferred you to an agent.

Recovery Rebate Credit

What happens if you did not receive any part of a stimulus?

Eligible individuals can claim the Recovery Rebate Credit on their 2020 Form 1040 or 1040-SR. These forms can also be used by people who are not normally required to file tax returns but are eligible for the credit.